At HD Hyundai Construction Equipment Europe we focus on the sales, marketing and after-sales service of Construction Equipment (excavators and wheel loaders) and Material Handling Equipment (forklifts, reach trucks, etc.) in Europe.
We have more than 100 dealers in 30 countries in Europe, selling our world-class machines and parts to their customers.
In total we have around 160 employees in Europe and we are constantly looking for motivated new colleagues to join our team.
At the moment we are looking for a motivated high potential to join our Customer Support Team as an Administrative Customer Support Coordinator – Parts & Technical Services.
This role is ideal for someone who thrives at the intersection of technical understanding and customer interaction. The ideal candidate will have a solid foundation in reading Parts catalogues, technical drawings, and Equipment documentation, with a proactive, solutions-oriented approach to customer support.
What can you expect from this challenging job?
o Serve as the first point of contact for our dealers regarding Parts inquiries, parts availability, and general Parts technical support.
o Ability to interpret and utilize construction equipment parts catalogues and technical drawings to accurately identify components and machine assemblies, and using this to provide accurate information and solutions to our dealers.
o Coordinate and process dealer requests including quotes, parts identification, parts pricing & lead time information, order tracking, and warranty inquiries.
o Provide dealers with order status updates, alternative part recommendations, and documentation.
o Regular tracking the orders from our dealers which also includes mapping and tracking of the existing back orders and co-ordinating with procurement together to give immediate solutions wherever possible to our dealers.
o Maintain accurate dealer records and history using CRM and ERP systems.
o Collaborate with the UPTIME centre, field service technicians and other relevant departments to ensure prompt and precise resolution of customer concerns.
o Generate regular reports on service activity, dealer issues, and resolution lead time metrics.
o Follow up with dealers to ensure satisfaction and continuously improve the quality of support.
o Prepare and distribute internal documentation or dealer bulletins where applicable.
o Support warranty processes and documentation where relevant to service cases.
o Support and give Administrative Dealer Portal training.
o Responsible for general Administrative Tasks within the department and assisting different teams within the department when needed.
Are you the new colleague we are looking for?
o Diploma or Bachelor Degree in Engineering, Administration, Technology, or related field.
o 2+ years of experience in customer support, service admin, or coordination roles in construction or heavy equipment industry manufacturers, dealers, or OEM-authorized service networks is a plus.
o Excellent command of English is a must, other European languages (French, German, Italian) are a plus.
o You have excellent MS Office skills, Word, Excel is a must.
o Knowledge of SAP is a plus.
o You are able to manage multiple projects simultaneously.
o You have a hands-on mentality and an interest in machinery/parts.
o You are flexible, motivated and a team player.